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New Contributor
Posts: 2
Registered: ‎02-18-2019

Canon iP2702 refuses to print!!

We have a Canon iP2702 printer that connects to an Dell (using Windows 7) laptop via cable. When we first got it, it printed just fine without any issue. Now we can't get anything to print and we usually get the message that the printer is Offline or "Printer is Not Responding". We've tried everything. Uninstalling and reinstalling driver, unplugging all cords, restarting computer and printer, etc ... and it still gives us the same thing. Any help would be huge because this is making us crazy. Thank you! 

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Product Expert
Posts: 1,061
Registered: ‎11-19-2018

Re: Canon iP2702 refuses to print!!

Hi akhadley,

 

When you plug the usb cord into the computer, does the computer make any type of noise like it detected a usb device was plugged in? I will also need to know how the usb cord is.

 

We look forward to your reply.

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New Contributor
Posts: 2
Registered: ‎02-18-2019

Re: Canon iP2702 refuses to print!!

Thanks for the response! 

 

I just tried connecting the USB and it didn't make any connection noises. 

 

And do you mean the condition of the cord? It seems to be just fine, but it is a different color than the rest of the printer and cables - perhaps it isn't the original one? 

Highlighted
Product Expert
Posts: 1,061
Registered: ‎11-19-2018

Re: Canon iP2702 refuses to print!!

Hi akhadley,

 

I recommend opening Device Manager on your computer and scroll down to the Universal Serial Bus Control and click the little arrow next to it. This will open a drop down menu that will show all devices connected. If the printer is not listed even though the cord is plugged in that means the computer is communicating with the printer.

 

This could be caused by a firewall or security setting on the computer. I recommend contacting Microsoft and have them troubleshoot the computer to see if they can narrow down why the computer is not communicating when the usb cord is connected.

 

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