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New Contributor
Posts: 2
Registered: ‎04-27-2020

Canon Pixma iX6800 printer

The printer continues to flash orange and states support code 1300. THere is no paper jam anywhere.  When I turn the printer back on, it takes a piece of paper and slides it through.  I cannot click roller cleaning as the troubleshooter recommends.  I have only used the printer a few times.  I cannot take it anywher due to COVID> please advise! I need this for my work at home duties ASAP

Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: Canon Pixma iX6800 printer

Hi jackiesundquist,

 

Please follow the steps on this page to resolve the error you are experiencing:

 

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/iX6800%20series/EN/ERR/1300.html

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎04-27-2020

Re: Canon Pixma iX6800 printer

i have already done these steps multiple times; hence the reason i made contact.  what next??

Product Expert
Posts: 283
Registered: ‎11-21-2018

Re: Canon Pixma iX6800 printer

Hi jackiesundquist,

 

The issue that you are describing looks like the printer needs service. The 1300 error would usually mean there is an obstruction in the printer. Since the printer is pulling a sheet of paper through the printer on start up and is giving you the error, it would mean the paper feed is damaged.

 

The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.


Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.

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