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New Contributor
Posts: 1
Registered: ‎03-19-2014

Canon PIXMA MX432 w/ Windows 8



I'm hoping someone here can help.  I bought a newer laptop a few months ago which has Windows 8 on it.  Ever since then, my scanner option hasnt worked.  I can copy and print just fine.  I dont use the fax option but do want to be able to use my scanning option


when I push the button for the scanner it says "please wait a while" and then nothing.  Or it may say Scanner (local USB).  I've unplugged it completely, both the power cord and the USB cord and replugged them in. and it still doesnt work


it doesnt look like I have any CD for it either if I had to reinstall software. 


What can be done so the scanner works?



thanks, Suzanne

New Contributor
Posts: 2
Registered: ‎03-19-2014

Re: Canon PIXMA MX432 w/ Windows 8

Sometimes the Windows scanner doesn't work for my 8.1. In that case I just use the scanner from Canon's software.
Product Expert
Posts: 257
Registered: ‎12-07-2012

Re: Canon PIXMA MX432 w/ Windows 8



Please download the My Image Garden software from the following link:


If there is any difficulty in the procedure, please reach us at and we can go through this with you step-by-step.


Hope this helps!


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New Contributor
Posts: 3
Registered: ‎09-03-2017

Re: Canon PIXMA MX432 w/ Windows 8

Why in gods name would i buy a piece of hardware from a hardware company that has a hardware button with the words "scan" on it and then use some janky software some monkeys over at Canon whipped together in 20 minutes.

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