My printer will make color and black and white copies, and we just installed new cartridges, cleaned and aligned the print head, but it won't print. When I send the document, the paper goes, but when it comes out nothing is printed.
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and what software you are trying to print from. That way, community will be able to assist you with suggestions appropriate for your product.
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