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ES1
New Contributor
Posts: 2
Registered: ‎08-02-2014

Cannon LBP6000

I purchased a new Cannon LBP6000 printer.

It prints the same page over and over until I cancel the print job.

It gives a communication error of make sure the printer is turned on and the USB cord is connected.

I run a Dell computer with Windows 7 Home Edition.

The printer will work on my laptop wich is an old IBM with Windows XP.

I have tried support at Cannon and at a Windows & forum with no help to fix the problem.

I also have a Kodak printer that works fine on this computer.

 

Things tried:

Changed USB cords.

Run all different kinds of software fixes.

Remove and added current driver from Cannon.

 

TIA

 

Product Expert
Posts: 749
Registered: ‎09-30-2013

Re: Cannon LBP6000

Hi ES1.

 

I would like to ask a few questions, so that I can better assist you:

 

1.  Are you using any kind of USB hub, or USB extender, between the printer and the computer?

2.  Please open the [Devices and Printers] window and right-click on the LBP6000.  Select [Printer Properties], and then click the [Ports] tab.  Which port is the printer listed on?

 

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
ES1
New Contributor
Posts: 2
Registered: ‎08-02-2014

Re: Cannon LBP6000

No hub or extender.

As stated I have used 2 different usb cords with no sucess.

I used the same cord on my laptop and the printer worked.

The port is USB001 Virtual printer port for Cannon LBP6000/6018

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