Canon Community Canon Community

New Contributor
Posts: 3
Registered: ‎03-30-2018

Can't get past first screen

I have just turned on my Selphy cp1200 printer and I can’t get past the first screen. It’s a black screen with "canon" written in white. None of the buttons are working. I can’t even turn it off. All I can do is unplug it. Extremely Frustrating!
Esteemed Contributor
Posts: 2,012
Registered: ‎11-19-2017

Re: Can't get past first screen

Follow the set up instructions.  If that doesn't work, exchange the printer.


Starts On Page 8

Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Product Expert
Posts: 2,755
Registered: ‎07-28-2014

Re: Can't get past first screen

Hi Tjwilliford,


It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎04-01-2019

Re: Can't get past first screen

same problem here *
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement