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New Contributor
Posts: 3
Registered: ‎03-30-2018

Can't get past first screen

I have just turned on my Selphy cp1200 printer and I can’t get past the first screen. It’s a black screen with "canon" written in white. None of the buttons are working. I can’t even turn it off. All I can do is unplug it. Extremely Frustrating!
Valued Contributor
Posts: 451
Registered: ‎11-19-2017

Re: Can't get past first screen

Follow the set up instructions.  If that doesn't work, exchange the printer.


Starts On Page 8

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Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: Can't get past first screen

Hi Tjwilliford,


It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

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