CANT CONNECT WIFI?

[sm123]

I have a Canon MG5350 printer and cannot get the wifi to work. I have followed instructions and it seems to be connected to my wifi, but then as soon as I want to print my Laptop is not finding the printer, even though it is installed onto my laptop?

Can anyone help, I seem to be so close to it working but not having any luck.

[Tiffany]

Hi Sm123!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x) 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

[jk2000]

Canon Pixa ip7220 worked well wirelessly until I installed a new router. Canon instructions to reconnect say to insert the cd to continue. No opiton for doing on line as my mac mini os 10.3.5 has no cd drive. I can print using a USB connection. wonder why directly connecting with usb to the router doesn't work either. 

[Patrick]

Hi jk2000,

If your router has a WPS button, please try using the WPS setup method:

https://support.usa.canon.com/kb/index?page=content&id=ART114429

If it does not, because you have a USB cable, please use the IJ Network Tool setup method:

https://support.usa.canon.com/kb/index?page=content&id=ART115899

[jk2000]

Downloading the ij network file is what did the trick. thanks