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Occasional Contributor
Posts: 5
Registered: ‎09-13-2018

Black small smudges across the page

When I print there are small black smudges equally spaced going horizontal. I have done all the cleaning of head and for clogs. 

Moderator
Posts: 61
Registered: ‎08-20-2018

Re: Black small smudges across the page

Hi jeri5leo,

 

Thank you for your inquiry, and welcome to the Canon Forums.

 

We appreciate your participation, however, for the community to best assist you can you provide us with the model of your printer?

 

If you are in the USA and need immediate assistance please call us weekdays at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Reputable Contributor
Posts: 749
Registered: ‎11-19-2017

Re: Black small smudges across the page

[ Edited ]

We are going to need more than the model of the printer.

 

Is this a new problem / printer or a new problem on a old printer that has developed recently?

 

Have you performed any troubleshooting steps besides a head cleaning?

 

Have you performed a print head alignment? 

 

Smudges could be caused by ink distribution, poor alighnment, a feeding or surface contact issue.

 

Start by inspecting the paper tray, paper handling and all feed mechanisms. This will involve removing the trays, duplexer (if applicable) and any covers you can open.  Inspect the feeders, rollers and paper handling mechanisms.  Look for uneven wear, things which don't look symetrical.   

 

Alignment is important too.  Paper should be fanned before putting it into the tray and the guides should be evenly spaced if applicable. 

 

Debris or scraps of paper from a paper jam if discovered should also be removed.  Using non OEM inks is also not recommended. 

 

Hope this helps. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro nVidia GPU 1809
Occasional Contributor
Posts: 5
Registered: ‎09-13-2018

Re: Black small smudges across the page

Thank you. I will look closer. I looked inside and saw black and blue ink stains on rollers and circuit looking things. Old printer and new problem.
Reputable Contributor
Posts: 749
Registered: ‎11-19-2017

Re: Black small smudges across the page

Long makeup Q-Tips and cotton balls with a drip or two of alcohol.  Star there.  Everything needs to be clean.

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro nVidia GPU 1809
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎09-13-2018

Re: Black small smudges across the page

I did. I see lots of ink outside the ink tanks on the spongelike material on the bottom.
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