Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎02-01-2013

13x19 photo paper does not feed on new ix6520

first time I tried printing on 13x19 photopaper and it gets stuck on the way in. one side pulls the paper faster than the other.    I tried cleaning the roller, checking for foreign objects, nothing.   I am trying to feed one sheet at a time. 

any ideas?  should I return?

Product Expert
Posts: 286
Registered: ‎01-16-2013

Re: 13x19 photo paper does not feed on new ix6520

It might have a hardware issue but to be sure, i'd like to know a bit more.   Is the issue specific to the 13x19 paper or is it happening with other sizes as well?  Who makes the 13x19 paper and what type of paper is it (ie, Glossy, Matte, etc..)?  If it's a third party paper does it list the weight of the paper on the packaging?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement