imageCLASS MF654Cdw in sleep does not automatically wake up when a job is sent to print

[bkenny4]

I just bought an imageCLASS MF654Cdw printer and have connected it to my network.   When I send a job to print from my computer, it does not automatically wake up and print if it is in sleep mode.  Instead, I have to go to the printer and manually wake it up, which is a pain.  How can I get it to wake up when I send a job to print automatically?

 

[Stephen]

Hello!

Please make sure you've installed the Canon software on your computer. First, go to our site here: https://canon.us/MF654Cdwsoftware 

On that page, you'll need to verify/select your Operating System from the dropdown on the right, then tap the "Download" button to the right of the option that says "Master Setup." I've included a screenshot using Windows 11 as an example: 

[bkenny4]

Hi Stephen, I have already successfully installed the software.  This is happening after I have installed the software.  

[Stephen]

Since you already have the Canon software installed on your computer, I recommend contacting support for one-on-one troubleshooting so they can help determine why your printer isn't waking up as it should. Support is available Monday through Friday from 9 a.m. to 6 p.m. (ET) at 800-OK-CANON (800-652-2666).

[bkenny4]

Ok, thanks I will do that

[mreg]

You do not say what operating system you are using, but try deleting the printer driver and reconnect it using the printer's IP address instead of allowing the driver setup to locate the printer on its own. 

Edit:  If that works, then set the printer's IP to "Static" in your router and in the printer's web Remote UI.