imageCLASS MF642Cdw - prints the same page again

[vishalarshi]

My laser printer canon mf642cdw prints the same page over and over again.

I have to go and cancel the job and print it one page at a time - cancel the second print out, and then print page 2 - - repeat.

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2. What program are you printing from when you run into that issue?

3. When the print job stops, do you get an error or what happens?

[vishalarshi]

1. mac version : 15.4.1 (24E263)

2. Pdf viewer / Preview

3. no error message, just prompts again to pick the paper size A4/L