imageCLASS MF269dw II thinks it's out of paper

[ginc100492]

I have a newer 269II printer and a couple of days ago i tried to print a doc. and the error light came on stating out of paper.  the only way to get a copy was to  touch the letter button.  i thought maybe the ink was out or low so i put in a new cartridge.   it worked yesterday but today when i tried to print the machine started going crazy and shot out several blank sheets or paper without anything on them.  I've unplugged it twice without anything happening.  HELP>

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the full model name of the printer you have.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks! 

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2. When the black pages are ejected, do you get any specific error codes or messages on the printer or computer?