imageCLASS MF232w -printer shows on devices in different names but not connecting.

[NiyM]

I have a Canon IMAGECLASS #mf232w. It shows up on my laptop/computer as canon mf232, but it shows up on my phone/tablet as mf230. When I try to print on my phone, it shows but doesn't connect. I can still print on my laptop, so I would like to avoid a hard reset. Is there anything I could do to avoid it

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What type of phone do you have.

2. What app are you printing from?