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New Contributor
Posts: 1
Registered: ‎11-28-2015

canon mx472 won't copy from adf. a message saying place paper on the platen glass keeps coming up.

 My canon mx472 won't copy from adf. a message saying place paper on the platen glass keeps coming up. It's always worked in the past. It is detecting the paper. i can hear it beep when i put the paper in the adf. I downloaded and installed the latest firmware.  I went into the settings and clicked default on all the screens.  I don't see a setting that will let me choose to default to using the adf.  I also unplugged it for about 15 minutes.

New Contributor
Posts: 1
Registered: ‎11-29-2015

Re: canon mx472 won't copy from adf. a message saying place paper on the platen glass keeps coming u

I had this same issue. If the Copy Intensity setting is on "Auto," the scanner won't work from the ADF. If your printer is set to "Auto," try setitng it to "Manual" through the settings menu on the printer itself and see if that does the trick.

New Contributor
Posts: 1
Registered: ‎04-04-2018

Re: canon mx472 won't copy from adf. a message saying place paper on the platen glass keeps coming u

BRILLIANT!!!!!

 

Thank You!!

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