Windows 10 PC Canon imageCLASS MF249dw can't scan

[scottneilson]

Hi everyone. I'm a system admin at a non-profit in eastern canada. 

I've just installed the above device for a user. 

I connected her PC to the printer via a USB cable. 

Conducted successful test print. 

Can't get it to scan. 

Have downloaded a couple of Canon drivers for that model - no luck. 

Keep getting screen grab below. 

I've tried using Windows Scan (couldn't find printer) and also Canon MF scan utility. 

Tried doing it from Windows Settings 

Very frustrated. Please help. 

Scott 

Can anyone please?

[Danny]

Thanks for joining the conversation, Scott!  The Canon Community Forum is run by Canon USA and while our community members are welcome to reply, we're only able to help US-based customers.  If you're in Canada and need immediate help, we recommend contacting our colleagues at Canon Canada.

Have a great day!