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New Contributor
Posts: 2
Registered: ‎05-27-2013

What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

I have a pixma all in one printer.  Yesterday I sent a fax with no problems.  Later in the day I tried to send the same fax to another number but it wouldnt send.  I get a message in the display window that says "Recommend new C-CRT". 

 

I don't have a clue what that means.

 

Can you help?

 

Thanks Phyllis Dottery

 

Respected Contributor
Posts: 1,119
Registered: ‎02-06-2013

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

I think it means cyan cartridge...you may be out of ink.

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Product Expert
Posts: 3,070
Registered: ‎10-16-2012

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

Hello.

 

This error indicates that the color cartridge is empty and needs to be replaced.  Please install a new CL-31, CL-41 or CL-51 cartridge to clear this error and resume normal operation of the unit.

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New Contributor
Posts: 2
Registered: ‎05-27-2013

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

I thank you for Your reply, but the color cart nor the black cartridge is the problem. Their both full.
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Product Expert
Posts: 3,070
Registered: ‎10-16-2012

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

Hello.

 

If you continue to have difficulties, we would have to advise that you contact our support group over the phone by calling 1-800-OK-CANON.

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