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New Contributor
Posts: 4
Registered: ‎04-08-2019

Scanner on Canon MF210 printer is not working

I am trying to scan an image using my Canon scanner.

 

It scans and shows a preview, but does not save a file. Instead I get a message on the scanner that matches the text shown below.

 

Remote Scanner

------------------------------------------

Waiting...

(Online)

 

Next, the message simply reverts to 'Select the scan type'. A screen shot is shown below containing the content I see on my computer.

 

Screen Shot 2019-04-08 at 10.23.07 PM.png

 

The problem is that the file never saves.

 

Operating system: macOS Mojave Version 10.14.3

Printer model: MF210

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Product Expert
Posts: 703
Registered: ‎09-30-2013

Re: Scanner on Canon MF210 printer is not working

Hi danieljbruce.

 

It looks like you are using the Apple AirPrint scanner driver. When using this driver to scan, Overview will scan the image as a preview. To scan and save the image, you will need to click Scan, and then select the area of the document that you wish to scan. Next, click Scan again. The file should be saved in your Pictures folder. 

 

We recommend using the Canon MF Toolbox to scan documents. This program should have been installed when you installed the scanner driver from the website. To use the program, please open Applications > Canon MF Utilities > Canon MF Toolbox. For more information about scanning with the MF Toolbox, please click the link below:

 

Scanning with MF Toolbox

 

If you still experience an issue, or require further assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

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New Contributor
Posts: 4
Registered: ‎04-08-2019

Re: Scanner on Canon MF210 printer is not working

I don't see any 'Scan' button. (See screenshot)

New Contributor
Posts: 4
Registered: ‎04-08-2019

Re: Scanner on Canon MF210 printer is not working

I found the solution.

 

In 'Printers & Scanners' on OSX, you want to choose 'Canon MF210 Series Fax' and not 'Canon MF210 Series'. This has a Scan button and will allow users to save the pictures.

New Contributor
Posts: 4
Registered: ‎04-08-2019

Re: Scanner on Canon MF210 printer is not working

Choose Canon MF210 Series FAX as shown below.

 

Screen Shot 2019-04-09 at 11.24.59 PM.png

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