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Printer status : error

wmkaehler
Apprentice

I can't get my printer to work because of an error but it won't tell me what the error is.

4 REPLIES 4

James_C
Moderator
Moderator

Hello

So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I have an MB2320 and using Windows 10

The issue could be caused by a driver issue on the computer or the connection. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate answer, you can contact support at 1-800-652-2666.

  1. Does the error message appear on our computer screen or is it on the printer's display screen? If it is on the printer, what error code appears with the message?
  2. Are you connecting via USB or is it over a network?

The error message appears on my computer screen. I'm using a Wi-Fi network connection.

 

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