Printer leaving roller marks

[Shelbylynn164]

I just recently bought a new imageclass mf642cdw printer. It worked great for the first few days, then after that it started leaving impressed roller lines down my pages. I've run all the cleaning cycles on the printer system.

Does anyone know how to fix this?

[Patrice]

Hi Shelbylynn164.

If the cleanings did not resolve the issue, we will have to recommend that you call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.