08-03-2017 03:43 PM
We have two ink cartridges that were new, full, but not recognized by the printer. Other cartridges will work.
I have another cartridge that is about half full with similar problem.
Questions: What is the shelf life of these units?
I would like to get replacement cartridges from Canon for the PFI-102BK, 102M, 102Y that failed.
08-04-2017 07:17 AM
Hi bruceFMI,
It is recommended that you call Canon's Contact Center to speak with a Technical Support Representative. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.
08-09-2017 07:00 PM
Try cleaning the contact in the print head where it matches up to the ink cartridge. Sometimes ink will get on these and will not recognize the cartridges.
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