No Letter (8.5" X 11") paper option on GX2020

[mholl044]

Hello,

I have a Canon GX2020 printer I am having issues with. I do not see plain letter 8.5" x 11" as a paper option. When printing from Acrobat I have that set as the default paper option. Same for the Windows default printing option.

When I print, I get a 2110 support code error on the printer. I then attempt to change the paper and you can see in the attached video, I only have a few options. All of the drivers are up to date as I downloaded and ran the Canon master set-up and driver software. Am I missing something simple or is this a bigger issue?

Thanks,

Matt

[mholl044]

I did a factory reset and I am still experiencing the same issue. Really wish Canon support was open on the weekends. Anyone have any suggestions? Thank You!