Showing results for 
Show  only  | Search instead for 
Did you mean: 

Maxify MB2320 Cannot Install Driver & Software Package


Every time I run the Driver & Software Package file (downloaded from Canon) I get the following:




Windows 7 Pro 64-bit. Printer connected via ethernet. Network fully functional.


All help is appreciated.


For future searchers...

Information Acquisition Error

Failed to acquire information on the driver and software. Check the network connection and try again.




This one is usually an easy fix.


See this

Bay Area - CA

~R5 C ( ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Thanks Rick, but...


I've tried on two computers.


- Download the latest package

- Launch package - WinZip extraction window opens and executes without the ability to interfere.  Any clicks on/in the window prompts an 'Abort Operation? Yes/No'.

- Upon completion of extraction the .exe is launched, and the error message appears.


Computers have full and complete internet access.

I am not given the option to uncheck any boxes.

I have attempted using both 'standard' and 'admin' user accounts.


The other computer is Win 8.1 (don't get me started...), and the O/S wants to get a Canon Printer App (don't want to register for any Microsoft account to get 'Apps') that has a one-star rating and is reviewed as useless.  The computer sees the printer, but I can't do anything with it due to the faulty Canon package.


Am I down to installing one file at a time?  I'm good with that, if it will work.



Hi Zeyemurgy.


If the driver installation from the disc or from the IJ Setup website are producing that error, you can try instead installing the individual MB2300 series MP Driver download, and any of the individual compatible Canon software installations, from the MB2320 Drivers & Downloads page.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.


03/30/2023: New firmware updates are available.

EOS R3 - Version 1.4.0

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

03/28/2023: New firmware version is available for EOS-R5 C
03/14/2023: New firmware version 1.8.1 is available for EOS R6
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.