MX920 goes to print but then just spools

[gloriatravels]

Everything was fine but now I have to power off every time I want to print no matter how long in between printing.

The document goes to preview mode first and then just sits there spooling. I have to turn off/on the machine and then it prints. I use Windows 8. I have:

1. Updated firmware

2. Followed recommendations to disable LAN/DRX

3. I am at 100% signal strength

4. I have disabled IPv6

Any other suggestions. This is so frustrating since I work from home.

Thanks!

[Patrick]

Hi gloriatravels,

Assigning a specific IP address to your PIXMA MX922 may resolve this issue.  To assign an IP address manually, please follow these steps:

1. From the Windows Start Menu screen, please click on the Canon IJ Network Tool tile.

2. In the Printers list, select the PIXMA unit that you own.

3. Click on the Configuration button at the bottom.

4. Click on the Wireless LAN tab.

5. Select "Use next IP address."

6. Enter the desired IP address and IP addresses of your Subnet Mask and Default Gateway.

7. Click OK.

The IP address will be assigned to your unit.

Once set, please attempt to print.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer