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MX892 won't scan after updating o/s to El Capitan. I have updated all drivers and software

willisboys
Apprentice

Mx 892 printer won't scan after updating OS to El Capital. Copy function works fine.  I have updated all drivers and software, rebooted, deleted printer and rebooted, turner printer off and on. 

Any suggestions greatly appreciated.

3 REPLIES 3

Michael
Product Expert
Product Expert

Hello.

 

So we can try to assist, please document the exact error that appears when you are not able to scan with our MP Navigator scanning program.

 

This didn't answer your question or issue? Find more help at Contact Us.

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It doesn't give an error message.  I pusch scan.  It says processing (about 35 seconds)  and then just goes back to the home screen.

 

NM.  Found the solution on Apple board.  Needed reconfiguring.

 

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