Showing results for 
Show  only  | Search instead for 
Did you mean: 

MFC743Cdw jammed with photo paper, can barely see the edge in the back, but can't reach/remove


I was trying to print a photo on photo paper from the multi-purpose tray, and the paper was drawn in, and jammed, but not accessible from either the front or the back open doors.  It seemed to have disappeared, but I can barely see the leading edge of the paper from the open rear of the printer. It's in far enough that you can't access it with needle-nose pliers and tweezers don't get a tight enough grip to pull the paper. 

See the photos.

Is there a way to further access this area of the printer?  closer view of inaccessible papercloser view of inaccessible paperRear door open, paper visible but not accessibleRear door open, paper visible but not accessible

Thank you.



I'm not near my 743 to get a first-hand look, but, would removing the toner cartridges help to gain access to the stuck paper? 🤔

The toner cartridges are in the front; we did remove them and we could see no paper from that side at all.

Thanks for the suggestion.


Post-script: After multiple tries with two pairs of tweezers (couldn’t get leverage/pressure enough to really hold the paper for a good pull) we went back to trying needle nose pliers (it was too fat to get into that tight space the first try), this time at various angles, and found one angle that worked, and we were able to clamp on and pull out the paper.  Not sure why photo paper wouldn’t work, but won’t try that again!

I use 28lb 98 brightness multi-use copier paper in my 743. Works quite well. 🙂

12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!