I was trying to print a photo on photo paper from the multi-purpose tray, and the paper was drawn in, and jammed, but not accessible from either the front or the back open doors. It seemed to have disappeared, but I can barely see the leading edge of the paper from the open rear of the printer. It's in far enough that you can't access it with needle-nose pliers and tweezers don't get a tight enough grip to pull the paper.
See the photos.
Is there a way to further access this area of the printer?
Post-script: After multiple tries with two pairs of tweezers (couldn’t get leverage/pressure enough to really hold the paper for a good pull) we went back to trying needle nose pliers (it was too fat to get into that tight space the first try), this time at various angles, and found one angle that worked, and we were able to clamp on and pull out the paper. Not sure why photo paper wouldn’t work, but won’t try that again!