MF644Cdw - out of toner message after replacing all the toner cartridges

[MJSOLO]

Hi, 

I have the out of toner message after replacing all 4 cartridges.

What do I need to do?

Thanks!

MJ

[MJSOLO]

Additional info:

When I put a paper into the printer it prints. The issue is that I'm not able to print from my computer.

It says no available networks. It says offline.

Thanks for any instructions.

MJ

[Darius]

Hi MJSOLO.

While the printer is powered on, take out each of the toner cartridges, one at a time, rock them gently front and back to redistribute the toner, then reinsert them.

Additionally, if the toners are refilled or remanufactured, they may report as the last-known-good toner levels.  If this is the case, we recommend replacing them with Canon genuine toner cartridges.  Use of refilled, remanufactured, or third-party toner cartridges may cause damage that is not covered by the warranty.

If this problem is occurring with Canon genuine toner cartridges, you may need to contact our phone-based support, in the case that one or more of the toner cartridges are bad.  Our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

Note: Canon genuine toners carry their own separate, limited warranty; terms may be found on the warranty card included with the toner, and on the Canon U.S.A. Website.

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[MJSOLO]

Darius,

Thanks for responding. I contacted Canon earlier todayand a wonderful tech support person guided me through the steps of uninstalling the printer and then reinstalling it. The pirinter is working now. Thanks for taking the time to respond. Sincerely,

MJ