For the past several months, I have tried setting up my MF644CDW to scan to email. I've followed the instructions to the best of my ability, and read a number of posts on here... and yet, I'm still stuck. Turning to this forum in the hopes someone has cracked the code.
Here's what I've done so far:
Here's what happens when I try to Scan to E-mail:
Did I miss something here? Is there a way to get more information from the printer about what the error actually is - is it an authentication error, something else?
Appreciate any pointers you guys have. Going crazy here...
Welcome to our Canon Forum!
Did you enter your password for your Google email account twice (once under TX Settings > E-Mail/I-Fax Settings and again under Use SMTP authentication (SMTP Auth))?
To check the error code for Scan to Email, you can print the Communication Management Report using the operation panel of your Color imageCLASS MF644Cdw. Keep in mind that the report printed for e-mail/I-Fax indicate the transmission result between the MF644Cdw and the mail server, not between the MF644Cdw and the destination address. Follow the process below to print the Communication Management Report:
<Menu> -> <Output Report> -> <Print List> -> <Communication Management Report> ->Check that the size and type of paper displayed on the screen is loaded in the machine, and select <Start> -> HOME
If you continue to have difficulties and need help more help, please contact our support group at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.
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Below are a couple of other issues I have encountered that can cause this problem:
1. If you have changed my password on my gmail account since setting it up initially, you will need to go back into the printer UI and update your password.
2. If you have access to multiple networks, you need to make sure your computer and your printer are on the same network (I think this actually caused me a problem with printing, but it may have been for scanning as well - don't remember!)
I finally got this issue to work tonight and thought I'd post it for all others that are experiencing the same.
1- If you are using GMail, you have to setup an 'App Password' for your Canon to work.
2- Go to Google.com and click on your picture (upper right hand corner) and select 'Manage Your Google Account'.
3- Click on 'Security on the left hand side'.
4- Scroll down to section that says 'Signing in to Google'.
5- Make sure '2-Step Verification' is setup. If it is not, add 2-step verification now.
6- Click on 'App Passwords' to setup a password for your Canon. You may have to sign into your Google account again.
7- Under the 'Select App' down arrow, select 'Other (custom)'
8- Enter a name for your Cannon. I put my model number in the field: MF644Cdw
9- Select the 'Generate' button. This will generate a password. Copy/Paste this password or write it down.
10- Find your Cannon's IP Address. I selected 'Status Monitor' on my Cannon; then selected 'Network Information'; then selected 'IPv4'; take down the numbers listed under 'IP Address'.
11- Open up Chrome and enter the IP Address from step 10.
12- Select 'System Manager Mode' option and select 'Log In'. If you have setup a 'System Manager ID' and 'System Manager PIN', enter that information and then select 'Log In'.
13- Select 'Settings/Registration' button on the right hand side.
14- Select 'TX Settings' on the left hand side.
15- Select 'E-mail/I-Fax Settings'.
16- Select 'Edit' button on the upper right hand side.
17- SMTP server = smtp.gmail.com
18- Email Address = [enter your email address]
19- Check mark 'Use SMTP Authentication (SMTP AUTH)'
20- User Name = [enter your email address]
21- Check mark 'Set/Change Password'
22- Password = [enter the password generated from step 9 above]
23- Check mark 'Use TLS for SMTP'
24- Check mark 'Verify Certificate'
25- Check mark 'Add CN to Verification Items'
26- Check mark 'Use TLS for POP'
27- Check mark 'Verify Certificate'
28- Check mark 'Add CN to Verification Items'
29- Scroll up to the top of the page and select the 'OK' button to save these settings.
30- Select 'Network Settings' on left hand side.
31- Select 'Port Number Settings'
32- Select 'Edit' button in upper right hand side.
33- Change 'SMTP' field to = 465
34- Scroll up to the top of the page and select the 'OK' button to save these settings.
35- Select 'To Portal' link in the upper right hand corner.
36- Select 'Address Book' button on right hand side.
37- Click on '01' link and select 'Edit' button. Add your email as the first email address.
38- SCroll up to the top of the page and select the 'OK' button to save these settings.
39- Go to your Cannon and test the Scan to Email function.
40- Check email to see if you received the email. If you didn't get email, check 'Status Monitor/Cancel' button under the 'TX Job Log' section for Error Code specifics.