MF632Cdw Toner Spots

[pgmerik]

I LOVE THIS PRINTER; however I just started getting toner spots in MAGENTA color.  I have now immediately changed the toner cartridge, but the spots continue.  Can you please forward the proper steps for cleaning the items that I need to clean on my model as was done in another stream for a different Cannon model.  

THANKS

Erik

[Patrice · Accepted solution]

Hi pgmerik.

It is recommended that you perform a fixing unit cleaning and transfer belt cleaning. 

Note that you cannot clean the fixing assembly when the machine has documents waiting to be printed.

To clean the fixing assembly, you need plain A4 or Letter size paper. Set the paper in the paper drawer or multi-purpose tray before performing the following procedure.  Loading Paper in the Paper Drawer   Loading Paper in the Multi-Purpose Tray

NOTE

• Cleaning consumes the toner cartridge. Make sure that there is sufficient toner cartridge remaining beforehand. Checking the Amount Remaining in the Toner Cartridges

1. Select <Menu> in the Home screen.

2. Select <Adjustment/Maintenance>  <Maintenance>.

3. Select <Clean Fixing Assembly>.

4. Check that the size and type of paper displayed on the screen is loaded in the machine, and select <OK>

5. Select <Start>.

 Cleaning starts. When a message appears notifying that cleaning is complete, press  to return to the Home screen.

Transfer Belt

To clean the transfer belt, perform the following procedure. Note that you cannot clean the transfer belt when the machine has documents waiting to be printed.

1. Select <Menu> in the Home screen.

2. Select <Adjustment/Maintenance>  <Maintenance>.

3. Select <Clean ITB>.

4. Select <Start>.

 Cleaning starts. When a message appears stating that cleaning is complete, press  to return to the Home screen.

If the issue is not resolved with the cleanings, then please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[pgmerik]

New cartridge and these cleaning steps WORKED!!!

Thanks

Erik

[kre8withkristin]

I have tried this so many times and it says cannot cleaning fixing assemble or ITB why? I am following the directions

[dmaynard]

Same here. "could not perform cleaning"