cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MF445dw wont print an envelope using manual feed tray

Bslay
Apprentice

First off, everything was working great until today. Then my employee put an envelope in backwards and it jammed . She took out envelope but then needed to print a letter from tray one. It kept saying no paper was loaded. I googled it and via the functions tab was able to make tray one default and it was able to print the letter. Then she goes back to print the envelope and it wont recognize that we want to use the manual feed tray and it just prints it from tray one on 8.5x11/Ltr. I must have clicked something in the settings that made it unable to access the manual feed tray. I verified that the WORD print screen shows the manual feed for envelopes.

It seems that now it will not recognize the manual feed tray. Help!

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Bslay,

If you are running into issues with the print job going to the wrong tray, you can try checking/changing the multipurpose tray paper size setting using the steps in the link HERE. If that does not resolve the issue, we would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team at 1-800-652-2666. Our agents would be happy to help.

  1. What size envelope are you trying to print on?
  2. What version of the Mac or Windows operating system are you using on your computer?
Announcements
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!