09-03-2020 07:05 PM - edited 09-03-2020 07:05 PM
I just purchased a Imageclass MF264dw a couple days ago.
When the printer enters energy saver mode it emits a high-pitched electronic vibrating sound from somewhere near the back of the printer. It does not stop emitting this noise while it is in energy saver mode. Exiting energy saver mode stops the noise. All other fuctions work perfectly.
I have tried plugging it into serveral different outlets to confirm that is not a grounding issue or noise on that circuit.
I spoke to Canon technical support about the issue. He thought that the issue may be caused by vibrations of a partially defective transformer on the power board. We thought we had a work-around by placing the computer in quiet mode. Unfortunately, right after I hung up with support, I learned that the energy saver timer overrides quiet mode.
The tech had told me that there is no way to permanently disable energy saver mode on this model. As far as I can tell this is true. I don't really want to go through the hassel of sending this printer back, but I can hear that noise from across the room.
Any ideas?
Solved! Go to Solution.
09-04-2020 10:05 AM - edited 09-05-2020 12:57 AM
Greetings,
If this ocurrs with the printer connected to any power source, replace it.
Return it, or exchange with the retailer. Don't keep a lemon.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It09-04-2020 10:05 AM - edited 09-05-2020 12:57 AM
Greetings,
If this ocurrs with the printer connected to any power source, replace it.
Return it, or exchange with the retailer. Don't keep a lemon.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It09-04-2020 10:07 AM
09-24-2020 01:53 PM
Hi,
Shadowsports got the right answer.
03/02/2023: New Firmware Updates Are Available:
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