05-22-2019 08:38 AM
The multi page option is not on the Source drop down menu for me any more. Only option I have is the Platen Glass. Any thoughts on how to get mutli page back? I have done a restart of the CPU and the Canon device.
08-01-2019 04:05 AM - edited 08-01-2019 04:08 AM
What about MacOS? MF Toolbox does NOT see the scanner on MacOS at all. Neither High Sierra nor Mojave. Tried from different MacOS computers, same results. Does not see the scanner via Bonjour and does not connect when explicit IP address is provided.
Not to mention that there are no Linux drivers AT ALL for the scanner or the fax.
The percentage of Windows computers is in constant decline, yet Canon does not find it good business to properly support operating systems that are on the rise, such as Linux and MacOS.
Very disappointed in Canon's historically high quality brand.
08-02-2019 06:06 PM
What is the model number of your printer? Some our newer models are not supported with the MF Toolbox. Have you tried using the MF Scan Utility?
Please note that if you need immediate assistance with this issue, please call 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
08-07-2019 01:30 PM
Thank you, george916.
Scanning over the network is not supported on the Mac operating system with the MF4370dn. The printer will need to be connected to the computer with a USB cable. Please note that this information is included on the Driver/Software Details of the driver download, at the Canon website.
08-07-2019 02:00 PM
12-30-2020 06:11 PM
Thanks James. Your instructions were very clear and helpful. I also experienced a similar issue with my compuer giving me an error message (a supported scanner is not installed) when I tried to run my scanner on my Image Class MF4350d device.
All the best