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New Contributor
Posts: 4
Registered: ‎05-22-2019

Re: MF toolbox can't find scanner

Hi James-

 

The multi page option is not on the Source drop down menu for me any more. Only option I have is the Platen Glass. Any thoughts on how to get mutli page back? I have done a restart of the CPU and the Canon device.

 

Thank you-

 

DS

New Contributor
Posts: 3
Registered: ‎08-01-2019

Re: MF toolbox can't find scanner

[ Edited ]

What about MacOS? MF Toolbox does NOT see the scanner on MacOS at all. Neither High Sierra nor Mojave. Tried from different MacOS computers, same results. Does not see the scanner via Bonjour and does not connect when explicit IP address is provided.

Not to mention that there are no Linux drivers AT ALL for the scanner or the fax. 

The percentage of Windows computers is in constant decline, yet Canon does not find it good business to properly support operating systems that are on the rise, such as Linux and MacOS.

Very disappointed in Canon's historically high quality brand.

Product Expert
Posts: 675
Registered: ‎09-30-2013

Re: MF toolbox can't find scanner

Hi george916.

 

What is the model number of your printer? Some our newer models are not supported with the MF Toolbox. Have you tried using the MF Scan Utility?

 

Please note that if you need immediate assistance with this issue, please call 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

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New Contributor
Posts: 3
Registered: ‎08-01-2019

Re: MF toolbox can't find scanner

Hi Patrice,
The printer model is MF4370.
The same negative result was obtained with both the MFC Toolbox and MFC Scan Utility
Product Expert
Posts: 675
Registered: ‎09-30-2013

Re: MF toolbox can't find scanner

Thank you, george916.

 

Scanning over the network is not supported on the Mac operating system with the MF4370dn. The printer will need to be connected to the computer with a USB cable. Please note that this information is included on the Driver/Software Details of the driver download, at the Canon website.

 

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New Contributor
Posts: 3
Registered: ‎08-01-2019

Re: MF toolbox can't find scanner

Hi Patrice,
Actually, this is incorrect according to the manual of MF4370. It specifically states how to configure on Mac a network connected MF4370.
Problem is - it does not really work.
My comment about extremely poor support by Canon of its products on major operating systems other than Windows - stands (regardless of correctness of your reply).
Extremely disappointing for such a premium (obviously in the past) brand.
Next time will stick with Brother, or any manufacturer who provides decent support on non Windows OSes. Brother is just a good example of one who does it consistently and for many years.
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