05-22-2018 06:23 PM
There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:
1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.
2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.
3. Attempt a scan at this point from the MF Toolbox software.
If you continue to have difficulties, please contact our support group using the following link:
05-23-2018 09:50 AM
Since the toolbox has been working of late, I probably won't change anything now. Sometimes the feeder doesn't work, and then I need to pull the power plug and reinsert.
Thanks for the suggestions and help.
05-23-2018 10:23 AM
After May's Windows 10 Update this patch no longer helps (if it have ever helped...). Europe's customer service tells me that I'm right and none of previous methods seems to work.
Solution that works provisionally for me (thanks to Wolrab from this forum):
Run Toolbox as administrator - it works if you scan from PC (if you installed everything without antivirus protection). Scanning from device is not possible. To workaround that I use Remote Desktop on my phone or tablet to control Toolbox (along with whole PC) while I'm next to device.
11-28-2018 09:17 AM
Hi, I do have a MF8500C series and it can print but will not scane. I I deleted and re downloaded the Canon MF Toolbox 4.9, but it keeps giving me an message "There is no scanner connected. Please select a scanner". I can print from the same computer to the same printer. Other computers in the office is working fine. Just this one computer is giving this message. I tried your saggestion to run as admin and still didn't work. What els can I do?
11-28-2018 09:24 AM
So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please call 1-800-OK-CANON (800-652-2666) weekdays.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
11-28-2018 09:31 AM
11-29-2018 11:37 AM
I will be glad to assist you.
The first thing to confirm is that the printer is selected in the MF Network Scanner Selector. Please follow the steps below:
If this does not resolve the issue, then it is recommended that you uninstall and reinstall the drivers and MF Toolbox software, following the steps at the link below:
Windows 8, 8.1, and 10 Scanning for imageCLASS
If the error persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
11-29-2018 01:29 PM
Hello, try this thread (36 pages of different solutions that sometimes for some people worked):
Sometimes Windows Update resolves the problem, sometimes reinstalling printer software with anti-virus deactivated (or even uninstalled), sometimes administrator privileges when launchint MF Toolbox, sometimes system enviromental variables... It's like a box of chocolates, you never know what you're going to get ;-)
02-13-2019 03:07 PM - edited 02-13-2019 03:17 PM
Is no REAL SOLUTION to this issue...
I have it this year (2019) few time...
Some time has solved just restarting the PC and the printer...some time I reinstalled de software/drivers...
But I found the MAGIC solution...
Trust me...I'm not use every day, but when I use I m ake from 50 up to 200 scans. (at 100 need to restart the process...). And I buy this model because I can scan from printer directly to PC...anyway...read my solution...100% working
0. I have Windows 10 (OS) and i7 and more at hardware...you need a server (or a 24h PC) if you are in a company network
1. Install a virtual machine solution - I installed Oracle VM Virtual Box (free version)
2. Make a virtulal machine with Windows 7
3. Configure a shared folder on your PC (server) and mount in the Win 7 machine (on a network, mount on every machine)
4. Install the printer on Win 7 virtual machine
5. Done. Scan form your printer to Win 7 VM (to shared folder) and all images will be visible over the network, to all stations.
P.S. Let's presume you will make a folder named "shared" on D: partion from your server/PC. Then, after you give all permissions, you need to create a subfolder in "shared", let's name "printer". On Win 7 VM you will set this path for your scans (you cannot set the root "D:\shared". Then on every station (or your Win10 PC) on desktop you can put a shortcut to "D:\shared\printer" folder. And you can change the icon of this shortcut...if you want... Now when you double-click on the new shortcut you will get instant access to all scans (in a company will be required a management between users scans...)