Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎10-29-2017
Accepted Solution

MF toolbox can't find scanner

My MF4450 scanner worked 3 days ago, but it stopped funtioning today after my windows 10 pro recent patch, I guess. MF toolbox 4.9 can't connect to the scanner, with error msg" a supported scanner is not installed". The most funny part is windows fax & scanner can scan via this scanner. I connected the scanner to my PC directly via USB. Any solution?

 

 

Regards,

Chris.

Product Expert
Posts: 395
Registered: ‎02-28-2017

Re: MF toolbox can't find scanner

Hi chris_2000

 

Let's perform the following steps to resolve the error:

 

1. Open the Windows Desktop.

2. Right click on the MF Toolbox icon and click Properties.

 

3. Click the Compatibility tab, then click "Change settings for all users". 

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5.  Attempt to scan from the MF Toolbox software.

 

If the issue continues, click HERE for additionally steps to do to resolve the issue.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎10-29-2017

Re: MF toolbox can't find scanner

Thanks, James, yes, it solved my problem.
New Contributor
Posts: 2
Registered: ‎08-21-2017

Re: MF toolbox can't find scanner

Fantastic! Thanks for your help. No idea why MF Toolbox should stop working after 2 years of no problems, but after wasting about 5 hours reinstalling drivers etc I came accross your post which solved the problem in seconds. 

 

Thank you!

 

 

New Contributor
Posts: 3
Registered: ‎01-13-2018

Re: MF toolbox can't find scanner

Please help: My mf toolbox 4.9 that I have used with my Canon imageclass 216n printer suddenly won't work. It's worked with Windows 10 but not now. I have uninstalled the software to no avail. I have installed the latest driver software for the computer, but that's not worked either. I have reinstalled the toolbox software, but no luck. The printer connected by USB does work.

New Contributor
Posts: 1
Registered: ‎02-22-2018

Re: MF toolbox can't find scanner

Ok...none of the fixes  here worked for me.  I had a different problem and found a diffrent fix. For me ..I clicked on circular window symbol. bottom left..typed in scan in search window...chose view scanners and cameras. My MF6590 scanner was not present.in scanner list  .no scanners at all were shown.    So I pressed add device...pressed yes to allow changes...pressed " next "on   ....scanner wizard.....clicked on "have disk."......clicked .."browse "...on install from disk window...went to my MF6590 driver folder which was in my user download folder...opend the win2k_vista folde inside the MF6590 driver main folderr... that  folder had 3 drivers in it....I chose the "MF20SCN "...driver..pressed open..finished the install....shut my computer down...restarted my computer...when the computer restarted ...it said installing new driver. When I went back to press on windows symbol and searched for "scan" and chose  "view scanners and cameras"...this time ...it displayed a  MF6500 scanner  symbol in the scanner list that was installed. .  So next I went to the windows symbol in bottom left again and typed in scan in search window...chose scan a document or picture....windows fax or scan program opened...I chose new scan...selected document profile...source flatbed...grayscale and jpeg 300 dpi....pressed scan with canon MF6590 in scan mode...and it scanned the document i had on the flatbed of the MF 6590.. Then since that worked ..I opened the MF tool box application 4.9.1.1 and this time it opened ...with no error message. Before these fixes it would usually say no compatible scanner..please install a compatible scanner...but this time that error message did not occur. I pressed pdf fom the MF tool box ..a dialogue window opened up to set pdf settings and I scanned the document on the MF6590 flatbed into a pdf via the MF toolbox app. Problem was resolved

New Contributor
Posts: 3
Registered: ‎01-13-2018

Re: MF toolbox can't find scanner

At one point I did get my toolbox software to work again only to find it stopped working again (not recognizing the printer). I solved this problem by installing the Windows Scan offered free in the app store. It has worked just fine. You need to "preview" what you want to scan before scanning.

Occasional Contributor
Posts: 14
Registered: ‎11-18-2016

Re: MF toolbox can't find scanner


@James_Cwrote:

Hi chris_2000

 

Let's perform the following steps to resolve the error:

 

1. Open the Windows Desktop.

2. Right click on the MF Toolbox icon and click Properties.

 

3. Click the Compatibility tab, then click "Change settings for all users". 

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5.  Attempt to scan from the MF Toolbox software.

 

If the issue continues, click HERE for additionally steps to do to resolve the issue.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI


Hi,

 

This solution works partially for me: I can scan from MF Toolbox, bo I can't scan directrly from Canon device (I do it very often). I get message that MF Toolbox used by my scaner might not be installed on my computer.

Do you have any ideas how to fix it?

Product Expert
Posts: 395
Registered: ‎02-28-2017

Re: MF toolbox can't find scanner

Hi chris_2000

 

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
Occasional Contributor
Posts: 14
Registered: ‎11-18-2016

Re: MF toolbox can't find scanner

Hello James_C,

 

Thank you for your time and help :-)

 

Luckily, solution to my problem was more simple:

1. Uninstall MF Toolbox.

2. Uninstall Drivers for printer.

3. Restart.

4. Close all aplications and deactivate anivirus. (I guess that's the solution - I've never had to do this, so I didn't the last time)

5. Run Driver package as administator, install. (I also run installer as administrator, before I didn't)

6. Restart.

7. Run MF Toolbox intaller as administrator, install. (I also run installer as administrator, before I didn't)

8. Restart.

9. Activate antivirus, run Toolbox and scan (I didn't have to run it as administrator) - works from computer and printer.

 

Cheers!

 

P.S. Patch didn't help...

 
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement