12-23-2020 12:23 PM
This fix always worked for me. the problem comes back occasionally and I use this fix to correct the problem.
FROM CANON COMMUNITY USERS GROUP
(PIERS_A AND CAPTREP)
(FAVORITE IN EXPLORER)
08-20-2015 04:36 AM
This simple fix I found online worked for me:
Start> in the run box type. Services.msc
Scroll down to Windows Image Acquisition (WIA)
Right click, select Properties
Check that Startup type is set to Automatic
Click Log On Tab
Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.
Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.
12-23-2020 12:33 PM
Here's a fix that always works for me:
Of course... no. It doesn't fix anything.
Again, this is a CANON product, and CANON software, and it's for the model of MF device I am using (MF4890dw)... Downloaded FROM THEIR WEB SITE.
And it doesn't talk.
When will CANON fix it??
12-23-2020 02:00 PM
12-24-2020 04:24 PM - edited 12-24-2020 04:27 PM
I have Windows 10 Home Versioin 2004 !
Microsoft OS Build 19041.685 was installed on 2020-07-23 and my very old Canon Image Class MF4150 is still scanning and printing.
I did have some problems in the past but a firmware update seemed to fix it.
If some geek wants to tell me what and where to look to get the key settings and software versions for MF Toolbox, let me know. I'll try to provide the configuration I have which isn't giving me any problems.
12-24-2020 09:33 PM
I am not wasting more time doing REDUNDANT stuff
Run as as admin, reinstalled, patch thin, replace that, hack this registry, blah blah blah.
NONE of it fixes anything.
Canon Toolbox DOES NOT WORK with my Canon device. I AM WAITING FOR CANON TO FIX IT... AND CARE
12-24-2020 09:36 PM - edited 12-24-2020 09:36 PM
And to rub salt in it.... I was hit wth a "survey" from Canon for the community... AND IT WON'T TAKE MY COMMENTS. It says "Authentication Failed"
Does ANYONE from Canon monitor this? Can Canon actually show ANY desire to support their product?
For a YEAR the "ToolBox" doesn't work with my MF4895... and yet it's YOUR hardware, and YOUR software... So I'm left out in the cold trying to find some user who cares about my issue more than Canon does.
12-24-2020 10:04 PM
Maybe there will be a moderator here after Christmas, but as far as I know there isn't anyone in this forum from Canon support. It is basically users supporting users. Here are the instructions to contact Canon:
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care Center at
1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is available 24 hours a day at http://canontechsupport.com.
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF4890dw/MF4880dw/MF4770n)
Serial number (a character string of 3 letters and a 5-digit number; located on the rating label on the rear side of the machine.)
12-24-2020 11:13 PM
This worked for me a couple years ago
I found this Scanner-only version at Canon Malaysia that installed (not available on Canon USA). So now I can use my network scanner again
12-25-2020 09:39 AM
No, no restore point, this was a fresh Windows 10 installed from a previously Windos 7 laptop.
There were literally gigs and dozens of development tool installs. Plus the occasional "This application needs .NET ver... or KB such and such".
Or with Microsoft, even stuff that you don't know about and can't remove.
I'm a developer, and I know NOT to rely on MS for much of anything. If something that my customer needed suddenly didn't work, I'd WANT to know what I did wrong, or what MS did that makes my product fail.