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MB5020 Stuck on "Sending Fax" even after resetting all and disabling fax programs on PC. Help.

sean305
Apprentice

Hello,

 

Please help me with a Canon MB5020 multifuntion printer that's 3 months old.

 

For no reason, I have been unable to print over a WiFi as the print spooler indicated that "another operation" has the printer busy.   On the MFP display, the message "Sending Fax" shows, even after restarting and resetting over and over.

 

I have removed and reinstalled my printer drivers but the problem persists.

 

I have even removed all fax programs from my PC and made sure any spool is empty.

 

I have upgraded the latest firmware.

 

Please advise.  

 

I would hesitate to buy another Canon printer, although I find that it has the best ADF on the market, because of this infuriating problem.

 

Thanks.

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,
Take your pick.  Seems to be an issue with more than one model.

 

Stuck Sending Fax

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

ArthurJ
Product Expert
Product Expert

Hi sean305,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

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