04-26-2019 01:24 PM - edited 04-26-2019 02:30 PM
Any suggestions or ideas appreciated.
04-26-2019 01:34 PM
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We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
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04-29-2019 12:24 PM
For this issue, we will have to recommend that you contact our telephone support group at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.