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LBP247dw not printing, with a variety of error messages -each when remedied, replaced with a new one

poldiddy
Apprentice

I have the identical model LBP247dw. I haven't even attempted to set up the wireless option, instead I've simply downloaded the software and attached it to my computer. That said: it is not printing. The Windows 11 queue says test prints have been sent to printer. and says computer status: out of paper. The glass screen on the printer says A/4Free? The computer has paper 8.5 X 11 letter. I've turned off and on, removed and replaced the tray, restarted the spooler etc.  I cannot figure out what the problem is. Please help if you can.

Thanks

Chris 

Chris 

1 REPLY 1

shadowsports
Legend
Legend

Hi Chris,

Greetings (again). From our last discussion.  Can you please define "attached" for us...  USB, correct?  If you installed drivers, what did you install.  

When you install a USB device, its important to install the drivers first, (before connecting the device) or until prompted to do so during the install.  

If you did differently, Go a head and remove the printer from Settings > Bluetooth and Devices > Printers and Scanners.

Then uninstall any drivers installed previously.  Control Panel > Programs & Features Applet.

Important: Restart your computer 

For software install you have 2 choices.

Master Setup.  This is the drivers and supporting applications, toner status, etc. 

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjE1NTAz&cmp=ABR&lang=EN

Driver only:  Minimal install drivers only (no extra fluffy stuff)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjI2NzAy&cmp=ABR&lang=EN

One thing I want to point out.  Having a network printer connected via USB can limit the ability to print from other devices on your network.  You may want to consider a wired or wireless connection.  The printer requires a 2.4Ghz broadcast that supports WPA2/AES encryption.  Just mentioning in case you want to go that route.  I'd set a static IP for the device on your router if you do.  Then install the printer as an IP printer in windows.  Example my printer's assigned IP is 192.168.1.99

 

shadowsports_0-1730492925222.png

 

   

~Rick
Bay Area - CA


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