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Issues with Macbook and Imageclass MF642cdw

apaige524
Apprentice

I have been having this issue for a while where the computer would just keep looking for the printer and I would just delete the printer and re-add it. This time when I got the orange bolt of irritation I removed the printer and when I went to add it it doesn't show up. 

Things I've tried

  • turning the printer off and back on
  • turning the computer off and back on
  • checking the network settings (yes it's connected just fine)
  • re-downloading the drivers
  • adding using ip location
  • cussing a lot
  • checking the forum for similar issues (one guy but no answers there yet either, and another scanner issues but printing fine)

Help

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Apaige524,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. What version of the Mac operating system are you using on your computer?
  2. Are you able to enter the printer's ip address into your web browser and access the printer's remote UI?
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