06-01-2020 01:53 PM
We have 5 new computers for which I'm trying to install the drivers for the scanning capability, but it won't install.
I keep getting the following error:
"you do not have sufficient privileges to install the program. Log on again with administrator privileges"
All 5 users are administrators.
I've right clicked on the install folder and chose 'run as admin'.
I've done the same to the actual driver install file.
I've checked security measures and nothing is blocked.
I can print to that printer.
The function we need is to scan from the machine to a specific folder.
It's currently set up from the 'old' computers to do that.
These are new HP laptops with Win 10 business version 1909 build 18363.836
The printer is the MF 414DW.
06-02-2020 01:29 PM
The first account on a Windows computer is typically limited in power, even though it will commonly be listed as "Administrator." Additionally, as work computers, they may be pre-setup to give authority to a networked IT or Admin account in the workgroup. There is nothing Canon-side that can preempt administrative privileges or lack thereof.
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06-03-2020 11:18 AM
Thanks Darius. I appreciate you taking the time to answer.
I'll follow up with our IT person. I'm under the impression that this admin account is the full deal, but I could be wrong.
I'll post back with any results we may have for anyone else possibly encountering this issue in the future.
01-08-2021 10:45 AM
I had the exact same problem and found only one way to fix it. It just takes a few minutes.
-Go to Manage Your Account>Other Users
-On the right, click on Add someone else to this PC
-Select a new log on and then make sure you grant it Administrator Privileges (You may have to create it and then go to Modify and grant the Admin).
-Restart you computer and log on with that ID.
-Run the Software and select "Shared Printer".
Restart with you original log-on and you should be able to scan to it.
You can then go in and delete the new Log-on you created and the printer will still scan.
The above looks harder than it is...it is really quite easy.
01-31-2021 05:32 PM
"Nothing Canon can do" response is wholly inadequate and unacceptable. I bought a Cano imageCLASS MF445DW and cannot install the MF Drivers though I am the Administrator, the 1st account on this W 10 Pro 64-bit Dell Laptop. There is no workgroup, no IT support - it's my personal and work laptop. Tomorrow (Mon. Feb. 1) if Canon Tech Support doesn't fix ir pronto, I'll send it back for a full refund. Period.
05-13-2021 07:24 AM
07-18-2021 12:22 PM
"There is nothing Canon-side that can preempt administrative privileges or lack thereof."
I think the problem has been misidentified and thus, incorrect courses of action are suggested. It isn't a lack of administrative privileges as most people I see looking for help are indeed administrators. I'm a domain admin and I can't do it.
Canon has made a poor installer with obscure requirements that no other manufacturer has.