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New Contributor
Posts: 2
Registered: ‎06-01-2020

Insufficient privileges to install Canon MF414DW

Hello!

 

We have 5 new computers for which I'm trying to install the drivers for the scanning capability, but it won't install.

I keep getting the following error:

 

"you do not have sufficient privileges to install the program. Log on again with administrator privileges"

 

All 5 users are administrators.

I've right clicked on the install folder and chose 'run as admin'.

I've done the same to the actual driver install file.

 

I've checked security measures and nothing is blocked.

I can print to that printer.

 

The function we need is to scan from the machine to a specific folder.

It's currently set up from the 'old' computers to do that.

 

These are new HP laptops with Win 10 business version 1909 build 18363.836

 

The printer is the MF 414DW.

 

Cheers,

Brian

 

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Insufficient privileges to install Canon MF414DW

Hi keebcanon.

 

The first account on a Windows computer is typically limited in power, even though it will commonly be listed as "Administrator."  Additionally, as work computers, they may be pre-setup to give authority to a networked IT or Admin account in the workgroup.  There is nothing Canon-side that can preempt administrative privileges or lack thereof.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 2
Registered: ‎06-01-2020

Re: Insufficient privileges to install Canon MF414DW

Thanks Darius. I appreciate you taking the time to answer.

I'll follow up with our IT person. I'm under the impression that this admin account is the full deal, but I could be wrong.

 

I'll post back with any results we may have for anyone else possibly encountering this issue in the future.

 

Cheers,
Brian

New Contributor
Posts: 2
Registered: ‎01-08-2021

Re: Insufficient privileges to install Canon MF414DW

I had the exact same problem and found only one way to fix it.  It just takes a few minutes.

 

-Go to Manage Your Account>Other Users

-On the right, click on Add someone else to this PC

-Select a new log on and then make sure you grant it Administrator Privileges (You may have to create it and then go to Modify and grant the Admin).

-Restart you computer and log on with that ID.

-Run the Software and select "Shared Printer".

 

Restart with you original log-on and you should be able to scan to it.

 

You can then go in and delete the new Log-on you created and the printer will still scan.

 

The above looks harder than it is...it is really quite easy.

 

New Contributor
Posts: 1
Registered: ‎01-31-2021

Re: Insufficient privileges to install Canon MF414DW

"Nothing Canon can do" response is wholly inadequate and unacceptable.  I bought a Cano imageCLASS MF445DW and cannot install the MF Drivers though I am the Administrator, the 1st account on this W 10 Pro 64-bit Dell Laptop.  There is no workgroup, no IT support - it's my personal and work laptop.  Tomorrow (Mon. Feb. 1) if Canon Tech Support doesn't fix ir pronto, I'll send it back for a full refund.  Period.

New Contributor
Posts: 2
Registered: ‎01-08-2021

Re: Insufficient privileges to install Canon MF414DW

Follow the above instructions and it works well. I know it is frustrating but it worked for me and I love the printer now.
New Contributor
Posts: 4
Registered: ‎12-21-2013

Re: Insufficient privileges to install Canon MF414DW

My solution was simpler. Since I already had administrative privileges, I guessed the problem was that the "setup" program mostly runs several subsidiary programs, and just because you run setup as an administrator doesn't mean that the subsidiary programs run that way too. Instead, I opened a command prompt as administrator, navigated to the folder where setup was located, ran it from there, and it worked. Presumably, that meant that everything that ran in that command box, including the subsidiary programs, was running with administrative privileges. In the interest of full disclosure, I actually was installing the drivers for an MF8580Cdw, but I have had this problem with multiple Canon printers.
New Contributor
Posts: 1
Registered: ‎07-18-2021

Re: Insufficient privileges to install Canon MF414DW

"There is nothing Canon-side that can preempt administrative privileges or lack thereof."

 

I think the problem has been misidentified and thus, incorrect courses of action are suggested. It isn't a lack of administrative privileges as most people I see looking for help are indeed administrators. I'm a domain admin and I can't do it.

 

Canon has made a poor installer with obscure requirements that no other manufacturer has.

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