02-11-2013 02:15 PM
I was happy with my printer until a couple of days ago I tried to print a form letter I had written. The printer does not respond at all to my request. I assume the guaranteed cure is to re-install the printer from scratch. To do that I need the disc that came with it, but that has mysteriously disappeared. Can I obtain a replacement disc from you? If not, what should I do ro re-install the printer?
02-11-2013 06:09 PM
Hello DaveAllen! This particular model was not sold in the US. We would suggest contacting the Canon division it was purchased for further assistance. Just visit our homepage at http://www.canon.com and then select the region your unit was purchased to locate their contact information. They may be be able to point you in the right direction!
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.