02-11-2013 02:15 PM
I was happy with my printer until a couple of days ago I tried to print a form letter I had written. The printer does not respond at all to my request. I assume the guaranteed cure is to re-install the printer from scratch. To do that I need the disc that came with it, but that has mysteriously disappeared. Can I obtain a replacement disc from you? If not, what should I do ro re-install the printer?
02-11-2013 06:09 PM
Hello DaveAllen! This particular model was not sold in the US. We would suggest contacting the Canon division it was purchased for further assistance. Just visit our homepage at http://www.canon.com and then select the region your unit was purchased to locate their contact information. They may be be able to point you in the right direction!