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I have a MF8350 at home. since new versions of edge, does not print from anything microsoft

jepape
Apprentice

The printer used to work flawlessly.   Then edge had an upgrade about a year ago and that is when the trouble started.   

symptoms:

Anything microsoft makes the print engine abort.  (this includes printing a test page from the print queue properties).  I have two different computers that this is exactly the same.   This now includes adobe printing.   

there is nothing special about my computers or the way the printer is setup.  My computers are just basic windows It is just a network printer.

Edition Windows 10 Pro
Version 21H1
Installed on ‎7/‎6/‎2020
OS build 19043.1415
Experience Windows Feature Experience Pack 120.2212.3920.0

 

I have uninstalled and reinstalled the driver and printer definition.  multiple times.    I have downloaded new drivers and installed them.  I have reset the printer to factory settings.  I have uninstalled edge and updated it.  I have cleared cached cookies and windows temp files.   

So my printer is now a nice paper weight.  

Is there a magic fix out there?

 

2 REPLIES 2

jepape
Apprentice

Adding the windows log error message:

 

Faulting application name: rundll32.exe_fdprint.dll, version: 10.0.19041.746, time stamp: 0xfb4a9a6b
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc000041d
Fault offset: 0x000000000002faad
Faulting process id: 0x1fd4
Faulting application start time: 0x01d7f4e8e205be66
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: b71cbe71-b8b6-44af-bf47-538c581c5027
Faulting package full name:
Faulting package-relative application ID:

If you are still running Windows 10, can you attempt to print using Internet Explorer? The MF8350 is an older machine (manuals are dated 2010 & 2011). There may be a compatibility issue between the hardware and the latest version of Edge. 🤔

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