01-22-2014 02:45 PM
My printer jammed. Once resolved I attempted to copy again from the ADF. I get an error message that a document is in the ADF. I am able to copy when document is placed under the scan lid.
01-22-2014 05:19 PM
Are you sure every piece of jammed paper was removed? If so, try turning printer off and then on again.
02-14-2014 03:10 PM - edited 02-14-2014 03:10 PM
Please try unplugging the printer for at least ten minutes. If the error returns upon powering it back on, please make sure there is not a jam anywhere in the unit by following the directions on the link below. You indicated you have checked; however, there are several areas a jam could be. We just want to ensure nothing was missed!
If these troubleshooting steps do not work, please contact our support group for further assistance at http://bit.ly/Phone_Support.