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New Contributor
Posts: 2
Registered: ‎01-22-2014

I am no longer able to copy from ADF MX432

My printer jammed. Once resolved I attempted to copy again from the ADF. I get an error message that a document is in the ADF. I am able to copy when document is placed under the scan lid.

Any help?

VIP
Posts: 8,447
Registered: ‎11-13-2012

Re: I am no longer able to copy from ADF MX432

Are you sure every piece of jammed paper was removed? If so, try turning printer off and then on again.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 2
Registered: ‎01-22-2014

Re: I am no longer able to copy from ADF MX432

Yes every piece has been removed. I tried power off but still same result
Product Expert
Posts: 257
Registered: ‎12-07-2012

Re: I am no longer able to copy from ADF MX432

[ Edited ]

Hello!

 

Please try unplugging the printer for at least ten minutes.  If the error returns upon powering it back on, please make sure there is not a jam anywhere in the unit by following the directions on the link below.  You indicated you have checked; however, there are several areas a jam could be.  We just want to ensure nothing was missed!

 

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

 

If these troubleshooting steps do not work, please contact our support group for further assistance at http://bit.ly/Phone_Support.

 

Thanks!

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