How to file an executive level customer complaint against the sales team?????

[erikceo]

Hello, for 4 weeks now I have been sent all over Canon in order to return this defective laser printer that I have.  It is only 6 months old and keeps shutting off at random as if the unit has an electrical issue.  I have had your reps tell me that as an exception in this case they would let me return it now in exchange for another printer of near equal value.  I am NOT trying to get cash back; I just simply need a working printer being a fairly busy business.   Would a community expert on this subject matter please message me back or however this community works - I am new to this forum.

Thanks, 

Erik

[Stephen]

Hello, Erik! 

Welcome to the Canon Forums!

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