Have a paper jammed in the ADF -of my MF4890dw. The paper ripped and I cannot access the remnants.

[avchambers]

I have some paper jammed in the automatic document feeder on my MF4890dw. I followed the steps in the support dicument (http://kbsupport.cusa.canon.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=64055) but the paper ripped at step 6 ( the paper is very thin). I have little bits of ripped and crumpled paper stuck in the feeder and I cannot get it out by pulling. I think the feeder needs to be disassembled so I can pick those bits of paper out. Do you think that's true? Are there instructions somewhere that i can access that describes how to properly disassemble the ADF so I can take the paper bits out? Does the service manual (which I've found for purchase online) describe it?

[Patrice]

Hi avchambers.

We do not recommend that you disassemble the imageCLASS MF4890dw.  If you are unable to remove any of the remaining paper, please contact our telephone technical support department at 1-800-OK-CANON (1-800-652-2666) and a representative will be able to assist you further.