05-16-2018 01:27 PM
When I try to use the scanner on the printer, I get this error message:
"Error in scanner.
Follow instructions in the online manual.
Scanner driver will be terminated.
Code: 255,0,0 "
Both scanning and printing were working fine, but I have since moved offices and onto a new network. On the new network, I changed the IP address of the printer settings and printing works. Scanning gives the above error. I uninstalled the MF Scan Utiility, downloaded the latest version of the MF Scan Utility, and tried again, but got the same error.
I'm using Windows 10 Pro.
I haven't reinstalled the printer driver.
What should I do next?
05-16-2018 01:36 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what product you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
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05-20-2018 02:53 AM
There's an existing thread that may help. Check this out: