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Error Code: NG(#0853)

stevebowman7
New Contributor

Since about 4 days ago a CPU that had no issue with printing is now producing NG(#0853) in the print log

 

Windows 10 (build 19401) should be the most current version

Network printing to an iR 2535 Standard TCP/IP port 9100

Have tried both UFR II drivers the Generic UFR II and the Generic Plus UFR II

I have other CPU's of identical OS and drivers that print with no issue

I have run down all the basic steps remove the printer, delete drivers, reinstall drivers, reinstall the printer, print direct to the printer, and various driver options with no success.

 

Any other ideas for what is causing this issue?

 

1 REPLY 1

Danny
Moderator
Moderator

Hi, stevebowman7!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!