D530 Says No Paper- when there is paper... HELP

[Artchick]

I just bought this D530 (my first laser printer), took off all the tape (that I could find), styrofoam, etc. Loaded the toner, put paper in according to the instructions, and tried to make a copy and get a "No Paper" message on the screen. I can hear the feeder trying to do something, but no matter how full or empty I load the paper, I still get the "No Paper" message.

Did I miss something? Paper is loaded with the holders for width and length, pushed as far back as it will go- but the feeder isn't picking it up. Ideas? I don't want to have to return it this quick, as I don't think I will ever buy another Canon if it is an issue with this brand new printer.

Thanks-

[Danny]

Hi, Artchick!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

Thanks and have a great day!